Employment

SUMMARY:

The Adoption Counselor position is responsible for adoptions and placements of animals and other front office procedures.

ROLES & RESPONSIBILITIES

• Processes adoptions and explains in detail the policies and procedures of MADACC
• Enters adoption information into the MADACC database
• Maintains a pleasant and courteous manner with the perspective adopters without being judgmental. MADACC practices open adoptions
• Maintains a professional working relationship with foster volunteers
• Responsible for adoptions, ensuring quality customer service and accurate record keeping
• Maintains internet websites to reflect daily availability of animals, including detailed biographies and appealing animal photographs.
• Provides high quality customer service to people who visit or call MADACC.
• Responsible for showing animals for adoption, performing dog to dog meet and greets when necessary, answering phones, and greeting the public coming into the shelter.
• Other duties as assigned
• Assists Outcomes Coordinator as required in placement of animals to rescue, foster care, or other adoption programs
• Ensure positive public relations and customer service practices
• Training volunteer adoption counselors

KNOWLEDGE, SKILLS & ABILITIES:

• Strong people skills. The ideal candidate for this job would be personable, outgoing, patient, professional, and able to get along well with a variety of people
• Excellent written and verbal communication skills
• Strong organizational skills, with demonstrated ability to prioritize, multi-task and meet deadlines are required
• Computer and internet savvy. Proficient in the use of Microsoft Office tools as well as photography experience and knowledge of photo editing programs an asset
• Must be comfortable working with many breeds of dogs and cats and willing to acquire animal behavior and handling knowledge and experience.
• Maturity, good judgment, and a professional appearance
• The ability to remain pleasant and calm even in stressful situations.
• The ability to turn people down, firmly, when necessary, without becoming aggressive or unpleasant
• Ability to follow and understand oral and written instructions
• Ability to maintain confidentiality of records and information
• Ability to work effectively as a member of a team and deal with many different personalities and co-workers who engage in stressful situations with understanding and in an effective and timely manner
• Proficiency in MADACC protocols, policies, and SOPs

QUALIFICATIONS & REQUIREMENTS:

High school diploma or GED required. Experience in animal handling or animal shelter experience preferred. Position requires weekends, weekdays, weeknights, and holiday hours.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee must occasionally lift, pull, push and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision and the ability to adjust focus.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility but should not be considered and all-inclusive listing of work requirements.

Salary & Benefits
Salary for this position will be discussed at time of interview. Full time benefits include a comprehensive benefits package including, health care, vacation and paid holidays, and sick leave earned on an accrued basis.

Application Process
Email resume and cover letter to jobs@madacc.org for consideration.

Responsibilities
Client Service Representatives are responsible for: Providing courteous professional customer service to clients via telephone and at the shelter, accurately receive information regarding the pick-up of stray, seized or abandoned animals; dispatch information regarding the pick-up of an animal in a timely manner to officers in the field; accurately complete lost and found animal reports; assist clients at the shelter and/or via telephone in the recovery of their lost pet; perform general filing as needed; prepare letters of notification to known pet owners of animals impounded at the shelter; maintain animal bite case logbook; trace owner information via tags, microchip, etc.; prepare all necessary paperwork for the redemption of an animal; work with local veterinarian clinics, police, sheriff, health departments, City and Village Treasurer’s offices; provide accurate data entry; collect all appropriate fees pertaining to the redemption of an animal; prepare and maintain all licensing records; assist clients in the use of live animal trap; provide general guidance and advice; provide minimal animal handling.

Qualifications
Candidates for the position of Client Service Representative must meet the following minimum requirements: Bilingual (Spanish) a plus; possess high school diploma or equivalent; excellent organizational skills and a strong initiative; ability to accurately complete all document activities; a thorough understanding and dedication to the philosophies of animal welfare; must be able to lift a minimum weight of 40-50 pounds safely; possess the computer skills to perform data entry to maintain and update computerized records; ability to provide courteous professional customer service via telephone and at shelter; ability to work a varied schedule including nights, weekends, holidays and overtime. May consider Part-Time to work days over weekends, Fridays, Saturdays, Sundays and Mondays.

Salary & Benefits
Salary for this position will be discussed at time of interview. Full time benefits include a comprehensive benefits package including, health care, vacation and paid holidays, and sick leave earned on an accrued basis.

Application Process
Apply in person or email resume jobs@madacc.org.

Responsibilities
Complete and maintain medical records, controlled substance log sheets, intake listings, and any other necessary paperwork and reports; accurately relay medical information to owners redeeming animals with such a condition; effectively administer vaccinations using a syringe both intranasal and subcutaneous; accurately perform necessary calculations for medicines, tranquilizers and euthanasia solution on a daily basis; learn to read fecal flotation’s to determine parasite infestation; be able to follow instructions given by the staff Veterinarian, perform simple medical treatments such as cleaning and wrapping wounds, and assist, with minor surgical procedures; perform basic husbandry for cats, dogs, rabbits, reptiles, birds and small animals; become effective in the use of animal control equipment; interact with other area shelter workers, breed rescue personnel, and the public in a professional and compassionate manner.

Qualifications
Candidates for the position of Veterinary Technician must meet the following minimum requirements; possess high school diploma or equivalent; animal handling experience and veterinary clinic experience preferred but not necessary; knowledge of basic animal breeds primarily, but not limited to, canines and felines; able to learn how to recognize common medical conditions in animals; have knowledge of what euthanasia is and be able to handle routine euthanasia; maintain a professional demeanor at all times during the scheduled workday; be able to lift a minimum of 50 pounds; have a strong initiative with excellent organizational skills; must be able to multitask; a thorough understanding and dedication of the philosophies of animal welfare; the ability to work a varied schedule including evenings, weekends, holidays, and some overtime is a requirement.

Salary & Benefits
Salary for this position will be discussed at time of interview. 

Application Process
For consideration, please submit resume to jobs@madacc.org.

Responsibilities

Responsible for the care and general health of the animals housed in the shelter including daily husbandry, biosecurity, enrichment, behavior and medical monitoring and assisting with adoptions and transfers to rescue groups.

•  – Follow and maintain organizational biosecurity and health protocols during daily cleaning and disinfecting of animal areas, equipment, and supplies for the animals and common spaces
• – Handle dogs, cats and other animals of all sizes, ages, temperaments and needs safely and appropriately
• – Practice excellent husbandry for all animals by providing appropriate housing, food, water, bedding, toys and other enrichment daily
• – Assist with public animal adoption meet and greets with clients
• – Assist veterinarians and veterinary technicians with animals including restraint for administering tests or treatments, including euthanasia when warranted, administering daily medication to animals, and health monitoring of animals each day
• – Provide courteous customer service when escorting the public through the shelter and with rescue groups coming to pick up transfer animals
• – Assist with behavioral profiles for animals including working with playgroups, enrichment programs, and monitoring other information to make decisions for adoption or transfer
• – Respond to calls/pages over two-way radios or loud speaker systems
• – Assist with the unloading of deliveries and stock various animal supplies

Qualifications
Candidates for the position of Veterinary Assistant must meet the following minimum requirements; High school diploma or GED required.  Animal handling and shelter experience preferred but will train qualified candidates. Position requires weekend, weekday, weeknight and holiday hours; have a strong initiative with excellent organizational skills; must be able to multitask; a thorough understanding and dedication of the philosophies of animal welfare; ability to work a varied schedule including evenings, weekends, holidays, and overtime.

Salary & Benefits
Salary for this position will be discussed at time of interview. 

Application Process
Submit resume to ksparapani@madacc.org

Responsibilities
Animal Control Officers are responsible for: providing timely and quality pick up of stray, exotic and quarantine animals in the community; responding to animal assistance requests from various law enforcement agencies, the Milwaukee Department of Neighborhood Services, and health departments throughout the county; training and educating the community on animal care and licensing ordinances.

Qualifications
Candidates for the position of Animal Control Officer must meet the following minimum requirements: possess high school diploma or equivalent; have a valid Wisconsin drivers license; familiarity with roads and highways of the county; excellent organizational skills and strong initiative; ability to accurately complete intake records and document activities; a thorough understanding and dedication of the philosophies of animal welfare; must be able to lift “live weight” in excess of 50 pounds safely; possess the computer skills to perform data entry to maintain and update computerized records; ability to work a varied schedule including weekdays, weekends, early evenings, and some overtime. 

Salary & Benefits
Salary for this position will be discussed at time of interview.

Application Process
Apply in person or via email to jobs@madacc.org.

Responsibilities
Want to be part of making change for the animals in Milwaukee County? Become part of our community low-cost spay/neuter program! We are looking for someone with some veterinary surgical experience to work in our high volume spay/neuter clinic 3-4 days a week. Daily duties involve setting up the surgery area and checking in patients, pulling up and administering IM pre-medications, assisting veterinarian with pre-op examinations, logging controlled drugs, assisting with induction, especially including restraint of animals during induction, prepping animals for surgery, anesthetic monitoring while multitasking, preparing for next animal, recovering and extubating animals, cleaning instruments, wrapping packs, clean up and other miscellaneous surgery suite duties, discharging patients as needed, administering vaccinations, microchips, and drawing blood for heartworm or felv/fiv testing, and keeping a clean and sterile environment and understanding the importance of disinfection and cross contamination in a shelter environment. This position has the potential to be permanent. Hours are early morning to early afternoon, normally.

Qualifications
Candidates for the position of Certified Veterinary Technician must meet the following minimum requirements; possess Certification as a Veterinary Technician from the state of Wisconsin; some animal handling experience; knowledge of basic animal breeds primarily, but not limited to, canines and felines; be able to learn how to recognize common medical conditions in animals; have knowledge of what euthanasia is and be able to handle routine euthanasia; maintain a professional demeanor at all times during the scheduled workday; be able to lift a minimum of 50 pounds; have a strong initiative with excellent organizational skills; must be able to multitask; a thorough understanding and dedication of the philosophies of animal welfare; ability to work a varied schedule including evenings, weekends, holidays, and overtime.

Salary & Benefits
Salary for this position will be discussed at time of interview. Benefits include vacation and sick leave earned on an accrued basis for full time employees and paid holidays.

For consideration, submit resume to jobs@madacc.org.